FAQS

If you have additional questions, please don’t hesitate to contact us! We’re here to help you get the most out of your Dune Candle experience.re a passion for sustainability and customisation.

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Product Information

  • What makes Dune Candles different from traditional candles?

    Dune Candles use eco-friendly sand wax, offering a fully customisable candle experience. Our sand wax is reusable, allowing you to refresh your candle easily by simply adding or replacing the wick and fragrance. It’s a sustainable alternative to traditional candles, giving you complete control over vessel, scent, and colour.

  • Can I use any vessel for my Dune Candle?

    Yes, you can use a variety of vessels with Dune sand wax, such as glass, wood, ceramic, or even shells. For optimal safety, ensure the vessel is heat-resistant, spacious enough to keep the flame away from the edges, and at least 10 cm wide at the narrowest point.

  • Do Dune Candles come in different colours?

    Yes, our sand wax is available in multiple colours, so you can mix and match to suit your style. Whether you prefer a single hue or layered colours, Dune provides endless options for personalisation.

    Reach out to us for custom colour requests!
  • Are Dune Candles scented?

    We offer a range of fragrance oils and essential oil blends. You can customise the scent intensity to your liking, whether you prefer a subtle hint or a bold aroma that fills the room. Reach out to us for custom fragrance requests!

    Reach out to us for custom fragrance requests!

Usage & Safety

  • How do I insert the wick?

    To insert the wick, place it in the sand wax with about 0.5 cm of the tip exposed for easy lighting. Ensure there’s at least 5 cm of sand wax around the wick and 2.5 cm of sand beneath it to keep the flame stable and prevent overheating of the container.

  • Can I add fragrance oils to my candle while it’s burning?

    No, never add oils or fragrances to an already burning candle, as oils are highly flammable. Only add fragrance oils before lighting the candle for a safe and enjoyable experience.

  • Are Dune Candles safe to use as floating candles?

    Yes, our white sand wax is suitable for floating candles! You can create a unique display by placing it in water along with flowers, plants, or decorative elements. Please avoid using coloured wax for floating candles, as they may not perform as well in water.

  • What safety guidelines should I follow?

    • Always use a stable, heat-resistant vessel and place the candle away from flammable materials.
    • Keep candles out of reach of children and pets.
    • Avoid drafts or breezes, as these can cause uneven burning.
    • Never leave a burning candle unattended.
    See more safety guidelines

Maintenance & Refills

  • How do I refresh my Dune Candle?

    To refresh your Dune Candle, simply remove the used wick, shake, add a new one. (Refill the vessel with sand wax IF needed.) You can also change the fragrance, giving your candle a fresh scent each time.

  • Can I reuse the sand wax?

    Yes, Dune sand wax is designed for reuse. After each burn, simply replace the wick, add more wax if needed, and your candle is ready to go again.

  • How long does each wick last?

    Each wick can provide up to 12 hours of burn time, depending on usage. You can trim and reuse the wick or replace it with a new one for optimal performance.

  • What safety guidelines should I follow?

    • Always use a stable, heat-resistant vessel and place the candle away from flammable materials.
    • Keep candles out of reach of children and pets.
    • Avoid drafts or breezes, as these can cause uneven burning.
    • Never leave a burning candle unattended.
    See more safety guidelines

Ordering & Customisation

  • Can I order Dune Candles in bulk for events or weddings?

    Absolutely! We offer wholesale options for events, weddings, or large orders. Please contact us to discuss your requirements, and we’ll be happy to help you create something special.

    Contact us to discuss your requirements
  • Do you offer custom fragrances or colours?

    Yes, we welcome custom fragrance and colour requests. Contact us with your preferences, and we’ll do our best to create a personalised candle experience just for you.

    Contact us
  • How do I place an order?

    You can order directly through our website. For bulk or custom orders, please reach out to us through our contact page or email, and our team will assist you.

  • What are the shipping options and delivery times?

    Orders are typically processed within 2-4 business days. Delivery times vary based on location and shipping option chosen at checkout. International shipping may take longer, so please plan accordingly.

OTHER QUESTIONS

  • Are the materials used in Dune Candles safe and eco-friendly?

    Yes, Dune Candles are crafted with sustainability in mind. Our sand wax is plant-based, non-toxic, and eco-friendly. The packaging is recyclable, and we aim to minimise waste with every order.

  • Is the sand wax safe to touch?

    While our sand wax is safe and non-toxic, it is not intended for consumption. Avoid getting the wax in your eyes, as it may cause mild irritation. Always handle with care.

  • How do I extinguish my Dune Candle safely?

    To extinguish, use a candle snuffer or gently blow out the flame. Make sure the wick has stopped glowing before leaving the candle unattended. Never use water to extinguish a candle, as it may cause hot wax to splatter.